As a CCAI Platform WFM scheduler, you create and assign shifts to agents for a specific period. Shifts can contain events such as breaks, meetings, and trainings, based on their duration.
The CCAI Platform WFM configuration section provides an introduction on how to set up and customize various settings related to forecasting, agent portal, and campaign management.
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Learn how to integrate Puzzel WFM with Twilio Flex. Puzzel WFM provides a simple, cloud-based platform that enables forecasting, scheduling, and adherence monitoring for your Twilio Flex workforce.