How to update the firmware of the Tapo&Kasa devices on the Tapo AppThe firmware of the TP-Link smart devices can only be updated by using the TP-Link App. Here we introduce the method to update the firmware via the Tapo app, and please make sure you’ve downloaded this app before continuing. Before you begin:
Please log into the Tapo app with your cloud account and make sure you can control your smart devices.
Please note that do not power off your smart device during the update.
Method1: Here we take the Tapo P110 as an example. Step 1. On the Home page, tap on your plug model card to go to the plug control panel. Tap the icon at the top right corner to go to the Device Settings page. Step 2. You can tap Firmware Update on the Device Settings page to check for updating the firmware and customizing Auto Update Time. Note:
Not all smart devices support the Auto Update feature.
You can turn off the Auto Update feature according to your needs.
Method 2: Please go to Me> Firmware Update to check for updates or update the firmware. Get to know more details of each function and configuration please go to Download Center to download the manual of your product.Jak zjistit verzi firmwaru mého zařízení TP-Link?1. Spusťte webový prohlížeč, zadejte do adresního řádku adresu 192.168.1.1 a stiskněte klávesu Enter. U většiny zařízení TP-Link je výchozí IP adresa pro správu “192.168.1.1. U přepínačů je to adresa 192.168.0.1, zatímco u přístupových bodů je to 192.168.1.254. 2. Zadejte uživatelské jméno a heslo vašeho modemu. Ve výchozím stavu je uživatelské jméno admin a heslo admin. Pokud jste tyto údaje změnili, zadejte nové uživatelské jméno a heslo. U přepínačů je výchozí uživatelské jméno i heslo supervisor. 3. Informace o firmwaru obvykle najdete na domovské stránce správy. Směrovač: Příklad 1: Příklad 2: ADSL: Příklad 1: Příklad 2: Přepínač: Příklad:Why does the Tapo Doorbell still discharge when powered through hardwiring?Introduction Some Tapo doorbells support hardwiring for power. If you find the doorbell still discharges when powered through hardwiring, this article will help you understand what might be happening and how to deal with the abnormality. Requirements
Avoid putting other loads on the same power supply.
Ensure the used power supply meets the following conditions:
Power Supply Type Specifications AC Power (transformer) Output Rating: 8-24V AC, 10-40 VA, 50/60 Hz DC Power Output Voltage Range: 9V to 24V DC Output Power: ≥10 W (Voltage*Current ≥ 10) (no polarity distinction required) Troubleshooting Scenario 1: Always-On Mode is Off The charging current will be limited to a small value when the Always-On Mode is disabled. If the doorbell’s battery consumption is equal to or higher than the input, its battery level will remain unchanged or discharge gradually. Step 1. Refer to the Requirements to confirm the doorbell’s hardware installation is qualified. Step 2. If the Tapo doorbell is installed in conjunction with an existing chime, try bypassing the existing chime, and monitor the doorbell's power consumption for a period. Step 3. If the doorbell's power consumption remains unusually high even after shorting the existing chime:
Try to change a transformer. For an AC power supply, its output voltage should ideally be close to 24V, with a higher VA rating preferred.
Measure the voltage between the terminals on the back of the doorbell when hardwired, and the open-circuit voltage on the doorbell side wires when the doorbell is disconnected from the hardwiring. Check whether the requirements are met.
Step 4. Check whether the power consumption in battery mode is abnormal. If the battery level drops rapidly, refer to the suggestions in What to do if the battery drains quickly on my Tapo battery-powered camera/doorbell? Scenario 2: Always-On Mode is On Step 1. Refer to the Requirements to confirm the doorbell’s hardware installation is qualified. Step 2. Ensure the existing chime is bypassed. Step 3. Disable the Always-On Mode, and monitor whether the doorbell can be charged correctly for a period. If the doorbell still discharges, refer to the suggestions in Scenario 1 for troubleshooting. Step 4. Try to change a transformer. For an AC power supply, its output voltage should ideally be close to 24V, with a higher VA rating preferred. Step 5. Measure the voltage between the terminals on the back of the doorbell when it is hardwired, and the open-circuit voltage on the doorbell side wires when the doorbell is disconnected from the hardwiring. Check whether the requirements are met. QA Q1: What should I do if I want to use the existing chime? A1: To keep using the existing chime, do not bypass it and do not enable Always-On Mode. If shorting the existing chime resolves the non-charging issue but you still wish to use the chime, we recommend upgrading to a higher-VA transformer. Also, check whether the existing chime is aging; if it is, consider replacing it with a new mechanical chime. Q2: How to check the doorbell’s battery consumption A2: Go to the doorbell Device Settings page in the Tapo APP > Power Options > scroll down, then you can find four charts for the use details of the doorbell: Battery Level, Battery Usage, Time of Use, Wake-up Times. Frequent operations (Time of Use) or frequent wake-ups (Wake-up Times) will lead to high power consumption. How do I extend the battery life of my Tapo Camera/Doorbell? Q3: What should I do if the above troubleshooting doesn't work? A3: If the problem persists after following the above suggestions, please contact TP-Link technical support and provide the following information:
TP-Link ID and doorbell MAC address.
Details about the power supply, brand, model, and specifications.
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How can I find the IP address of my Tapo&Kasa cameraNote: Some Tapo battery cameras or doorbells need to work with the hub and can't connect to the router directly, which do not have IP address. There are two methods to find the IP address of the camera. Here we take Tapo C200 as an example. Method 1: Via Tapo app 1. On the Tapo app> Home page, tap your camera model card to go to the Live View page (or you can click on Cameras tab>tap Manage on your camera model to go to the Live View page). 2. On the Live View page, tap the icon at the top right corner to enter the Device Settings page. 3. Tap Device Info and then you can find the IP address of your camera. Method 2: Via the web management page of your router Here we take the TP-Link router Archer C7 as an example. 1. Log in to the management page of your router. 2. Go to Advanced > Network > DHCP Server and locate the DHCP Client List section to find the IP address of your camera.Where can I find detection recordings of Tapo & Kasa cameras on the Tapo app?This article will introduce the steps to find and watch the detection recordings of the Tapo&Kasa cameras on the Tapo app. Here, we take Tapo C200 as an example. Step 1. On the Home page of the Tapo app:
Click on the camera model to go to the Live View page.
Tap the settings icon at the top right corner to go to the Device Settings page.
Click on Detection to check if the related detection types are enabled. For example, please enable Motion Detection if you want the camera to record motion events.
Note: Different camera models support different detection types. Step 2. On the Live View page, tap Playback & Download to view detection recordings. For Cloud Videos: If you have subscribed to the Tapo/Kasa Care service, please tap the Cloud icon and select the date to find your desired detection recordings. Tap the three dots icon at the top right corner, and you have Select and Filter options. Select: It helps you select the recordings to delete. Filter: It helps you filter the recordings according to the detection type. In addition, Tapo C530WS and Tapo C520WS support Adjust Event Type, allowing you to manually adjust the event type during playback if the event type differs from the actual scenario to improve detection accuracy. Note: You can also watch the cloud detection recordings on the Tapo app>Cameras tab>Activity Center; the Activity Center will show all your camera detection recordings. For Local Videos: If you have inserted a microSD card into the camera, please go to the camera’s Device Settings>Storage & Recording page to confirm that the microSD Card Recording feature is enabled. Then, the camera detection recordings will be stored on the microSD card. On the camera’s Live View>Playback & Download>Playback page, tap the SD Card icon, select the date, and then drag the timeline to find the detection recordings you want to view. Note: Different detection recordings have different colors. If you tap the three dots icon at the top right corner, you will see Auto-Save to Phone feature. Get to know more details of each function and configuration please go to Download Center to download the manual of your product.How to update the firmware of the Tapo&Kasa devices on the Tapo AppThe firmware of the TP-Link smart devices can only be updated by using the TP-Link App. Here we introduce the method to update the firmware via the Tapo app, and please make sure you’ve downloaded this app before continuing. Before you begin:
Please log into the Tapo app with your cloud account and make sure you can control your smart devices.
Please note that do not power off your smart device during the update.
Method1: Here we take the Tapo P110 as an example. Step 1. On the Home page, tap on your plug model card to go to the plug control panel. Tap the icon at the top right corner to go to the Device Settings page. Step 2. You can tap Firmware Update on the Device Settings page to check for updating the firmware and customizing Auto Update Time. Note:
Not all smart devices support the Auto Update feature.
You can turn off the Auto Update feature according to your needs.
Method 2: Please go to Me> Firmware Update to check for updates or update the firmware. Get to know more details of each function and configuration please go to Download Center to download the manual of your product.
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