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Comfor - Tapo C200 Pan/Tilt FullHD1080p Home Security Wi-Fi…
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Why cannot I receive the SMS verification code from Tapo app?
IntroductionCurrently, the Tapo App supports registering a TP-Link ID with a mobile phone number to manage your Tapo devices. You can use your mobile phone number to retrieve your account password and perform two-factor authentication, etc. However, sometimes you may fail to receive the verification code or encounter other issues. The following are some troubleshooting suggestions.
Requirement
- Download the Tapo App by visiting the Google Play Store, the App Store, or by scanning the QR code.
Troubleshooting
Scenario 1: Unable to Receive SMS Verification Code
Step 1. Verify Phone Number and Country Code: Ensure the correct country/region code is selected and the mobile phone number is entered accurately.
Step 2. Check Mobile Signal: Confirm your phone has a strong signal (at least two bars) and is not in airplane mode. Avoid locations with poor reception, such as elevators or basements.
Step 3. Allow Time for Delivery: Due to potential network congestion, SMS delivery may be delayed. Wait 5-10 minutes before requesting a new code. Avoid repeatedly clicking "Get Verification Code," as this may trigger security measures.
Step 4. Check Spam/Block Lists: Review your phone's spam filter, SMS blocking settings, and any third-party security apps to ensure that SMS messages from Tapo (often from a short number) are not being blocked.
Step 5. Restart Your Phone: Restart your mobile phone and attempt to request the verification code again.
Step 6. Contact Your Mobile Carrier: Contact your mobile service provider to verify that your SMS service is active and that you haven't blocked SMS messages from enterprise service providers or short numbers.
Note: If you have recently ported your number, please wait a day or contact your carrier to confirm whether the SMS service has been restored.
Scenario 2: Invalid or Unsupported Phone Number Message
Step 1. Ensure that you have entered only numbers (such as -, space, brackets), and make sure that after selecting the correct country code, you do not enter "0" or the country code before the number.
Step 2. Do not use network virtual numbers. To ensure account security, Tapo may not currently support the registration of some virtual operator (VoIP) numbers.
Note: If you really can't register with your mobile phone number, we recommend registering with your email address first.
QA Q1: What should I do if the above troubleshooting doesn't work?
A1: If you are still unable to receive the verification code after following the above suggestions, please contact TP-Link technical support and provide the following information: your country or region, mobile phone number, the version of the Tapo app you are using, your phone model and system version, the troubleshooting steps you have already completed, and the app logs for further analysis.
How to use Alexa Snapshot with Tapo Cameras
Brief IntroductionAlexa Snapshot is an Amazon feature designed to help users quickly monitor and control their smart home devices. Once enabled, Alexa can provide a snapshot of the footage from connected devices. This allows users to track their smart home at a glance without having to open multiple apps or check each device individually.
How to use Alexa Snapshot with Tapo Cameras
Step1. Open the Tapo app. Tap Me > Third-Party Services > Snapshot, turn on the Snapshot.
Step2. (If you have already added the device to Alexa, skip this step.) Open the Amazon Alexa app. Tap Devices, then tap the + icon to add your device to Alexa.
Step3. Back to Home page, tap Add favourites and then choose your device.
Step4. Get the snapshot by:
- Watching live feed from the Alexa app
- Watching live feed from Echo Show/Dot
- Talking to Echo Show/Dot: ”Alexa, discover devices.”
And then the snapshot will appear.
How to use Encrypt microSD Card Function on Tapo cameras
To enhance the security of video recordings stored on the camera's inserted microSD card, we have implemented an Encrypt microSD Card feature. This functionality aims to prevent unauthorized access to the data stored on the microSD card, ensuring that even if the card is lost or the camera is stolen, the sensitive information remains protected from prying eyes.Features of the Encrypt microSD Card Function on Tapo Camera 1. Exclusive and Secure
Recordings stored on the microSD card can only be accessed and viewed via the Tapo app when the microSD card is inserted into the specific Tapo camera. 2. microSD Card Protected when Changed
A password is required if you insert the microSD card into another Tapo device under the same TP-Link account. This adds an extra layer of protection for your data. 3. Tapo App Access Only
Access to the encrypted microSD card is only available via the Tapo app. If you insert the encrypted microSD card into a computer or another device, the data will be unreadable.
Note:
1) Currently, this feature is applicable only to the Tapo C460 and C660.
2) To enable Encrypt microSD Card, please ensure a microSD card is inserted into the camera.
3) A Tapo camera that doesn't support the Encrypt microSD Card feature can not recognize and read the encrypted SD card, either.
How can I enable and Disable the Encrypt microSD Card feature on Tapo Camera? Enabling Encrypt microSD Card
1. Ensure the microSD card is properly inserted into the camera and that storage settings are configured.
How can I store the Tapo camera video recordings on a microSD card?
2. Go to the Tapo app > Camera's Device Settings > Storage & Recording > Local Storage page, tap Encrypt microSD Card, and then tap Encrypt Now.
3. Set microSD Card Password (4 to 8 characters), then tap Save to apply the changes.
Disabling Encrypt microSD Card
Go to the Tapo app > Camera's Device Settings > Storage & Recording > Local Storage page, tap Encrypt microSD Card, tap Decrypt SD Card, and then click Decrypt on the prompt message.
Q&A Q1. How can I access video recordings on the encrypted microSD card via a computer?
A. You can temporarily turn off the Encrypt microSD Card feature using the Tapo app. This will allow you to access the video recordings directly on the microSD card using a computer.
Q2. What if I forget the password for my encrypted microSD card?
A. Method 1: Check the password in the Tapo app.
Insert the microSD card into the camera that you have set the password for, open the Tapo app, go to the camera's Device Settings > Storage & Recording > Local Storage > Encrypt microSD Card page, and you will see the password.
Method 2: Format microSD card.
If you format the microSD card after inserting it into a Tapo camera, all data, including the password protection, will be cleared.
Q3. How can I use an encrypted microSD card on other cameras?
A. Ensure that the new camera supports the Encrypt microSD Card feature. You will need to enter the password to use the microSD card on the new camera.
If the new camera does not support the Encrypt microSD Card feature, turn off this feature on the original camera first.
*Note:
The Encrypt microSD Card feature is currently in beta testing. While we've done our best to ensure a seamless experience, there may be some bugs or unexpected behavior.
While using this feature, please keep in mind that:
• The feature could change or be removed in future updates.
• We appreciate your feedback to help us improve this feature for a future full release.
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